FAQs

You can make an appointment directly on the Booking page.

The schedule is open for the next three months . Each day opens a new reservation slot. For example, March 03 opens the day of July 03 for booking.

If we are full, I invite you to join us on ourInstagram where we indicate potential cancellations in story.

To make an appointment with Thomas, please write to us directly onInstagram .

To help you, we have written a blog article that details all our offer: Zoom on all our services .

Other specific articles that can guide you:

• Gloss or Balayage, which service to choose?
• Color or Balayage, what's the difference?
• What to choose: Tokio or Olaplex treatment?

Our diagnostic consultations take place from Tuesday to Friday, at 9:45 a.m. and 3:45 p.m. only, and on Saturday at 9:45 a.m. Only one consultation slot is available per day. This diagnosis costs 30 euros and lasts 15 minutes . To make an appointment, contact us directly onInstagram .

The salon is located at 39 rue de la République in Lyon . The nearest metro station is the Cordelier station on line A. The nearest car park is the Grolée car park , located at 2 rue Grolée.

Do not hesitate to ask us onInstagram or on our email contact@thomastuccinardi.com for the entrance code of the building, sufficiently in advance of your appointment so that we have time to answer you.

You can write to us at contact@thomastuccinardi.com or onInstagram , we will make an appointment for you.

Yes, payment in three instalments is possible once on site, at the salon. However, the 50% deposit is mandatory at the time of booking. So you can pay the remaining 50% in three instalments.

No, no financial support is possible.

Yes, payment in two installments is possible for LEVEL ONE and in three installments for LEVEL TWO.

For any additional questions, please write to administration@thomastuccinardi.com.

Yes, all the shampoos on our e-shop, without exception, are sulphate-free.

No, none of our products are tested on animals.

The brands Aime, Barbara Sturm, Bouclème, Cut By Fred are natural.

We can help you compose your routine thanks to our Diagnosis. All you have to do is answer a personalized form and a member of the Team will carefully study your answers. He will then offer you a tailor-made routine to meet YOUR needs. This diagnosis is 5 euros .

Also, do not hesitate to visit our Blog where we give you as much information and advice as possible to make you independent and take good care of your hair.

Yes of course. Do not hesitate to ask us onInstagram or on our email contact@thomastuccinardi.com for the entrance code of the building, sufficiently in advance for us to have time to answer you.

When placing your order, you choose the type of delivery you want.

• Home delivery, delivery under signature, by Colissimo;
• Delivery to the parcel relay of your choice, by Colissimo;
• Delivery to a Mondial Relay point.

We deliver to Europe, USA and Canada.

The cost of delivery is calculated automatically by the system according to your choice of delivery method but also according to the weight of the package.

You can write to hello@thomastuccinardi.com and we will inform you.

You can write to hello@thomastuccinardi.com and we will inform you.

Depending on the delivery method chosen and the date of your order, this varies between 24 and 72 hours.

Yes, within 14 days. Products must be intact, unused and unopened. The cost of transporting the package is at your expense. When we receive the return, and if everything is ok, we proceed with the refund.

Please send an email to hello@thomastuccinardi.com

In case of breakage, it is important to take a photo of the packaging if it is damaged. If La Poste is involved, a dispute must be opened with the elements of the dispute .